Returns

Returns & Refunds policy

Thank you for choosing [Your Company Name] for your shopping needs. Please take a moment to review our cancellation and return policy.

Cancellation Policy

You may cancel your order only on the same day it was placed, provided that we have not yet processed your order. Once the order is processed, cancellations cannot be accommodated. To request a cancellation:

Same-Day Cancellation: Send an email to [info@evysland.com] on the same day as your order with the subject line "Cancellation Request - Order #[your order number]."
Order Processing Status: Our team will check the status of your order. If it has not been processed, we will cancel it and initiate a refund.
Refund Process: If the cancellation is successful, a refund will be processed to your original payment method. Please allow [5-7 days] for the refund to reflect in your account.

Returns for Damaged Items

We understand that sometimes items may arrive damaged. In the unfortunate event that you receive a damaged product, please follow these steps:

Contact Us: Notify us within [3 days] of receiving the damaged item by sending an email to [info@evysland.com] with the subject line "Damaged Item Return - Order #[your order number]."
Provide Details: In your email, include your order number, a description of the damage, and clear photos of the damaged item and its packaging. This information will help us expedite the return process.
Return Authorization: Once we review your request, we will provide you with a return authorization and instructions on how to return the damaged item.
Refund or Replacement: After we receive the damaged item, we will inspect it and, if eligible, process a refund or send you a replacement, as per your preference.

Return Policy for Non-Damaged Items

For non-damaged items, we do not generally accept returns once an order has been processed. If you have any concerns about your order, please contact our customer support team, and we will do our best to assist you.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@evysland.com or [+961 71 147 469].

Thank you for your understanding and cooperation.